Assistance from Rendin's Legal Department, Sales department or Customer Support Department

1. Customer Support and Sales Department assistance before and during the rental period

• Tenants' financial credibility check (in ERIF debtor database and manual control if needed).
• Replying to legal and technical inquiries regarding requirements for signing the rental agreement (e.g. is it possible to sign an agreement with a foreigner and on what terms).
• Technical assistance in preparing and listing rental advertisements in the Virtual Assistant.
• Technical assistance and guidance in creating and signing the rental agreement via Autenti.
• Assistance and guidance in the preparation of the handover report.
• Explaining obligations arising from the signed rental agreement.
• Explaining the provisions of the rental agreement and other Rendin documents and procedures.
• Explaining the payment procedure of the surety amount under the surety bond.
• Providing answers regarding the rental agreement requirements and the consequences of failing to comply with the terms in the context of the Rendin protection (guarantee under the surety bond).
• Advice on annexing the rental agreement or creating the content of the settlement to the rental agreement.

• Providing legal advice for platform users who are not the parties to an active rental agreement or on the scope unrelated to the signed rental agreement or the rental agreement that the parties intend to sign via the Rendin platform.
• Creating user profiles.
• Creating rental advertisements in Virtual Assistant.
• Filling in rental agreement templates or handover reports on behalf of the users.

To contact the Legal Department before, during the rental period, or at any other later stage, users contact Customer Service or Sales Department. If a case requires a detailed interpretation of the regulations, agents will consult the inquiry with the Legal Department and provide feedback to the user.

If a case is more complex and requires an individual approach or direct contact with the user, the Legal Department takes over the case and handles it independently.

2. Legal advice during the rental process and even before

• Explanation and interpretation of Rendin legal documents, e.g. rental agreements, surety bonds, Rendin Terms & Conditions, etc.
• Advice on the scope and content of the documents needed to sign the rental agreement (e.g. a notarized indication of a property to which the tenant will move out in the event of an eviction, content of the Occasional Rental notification to the tax office, etc.).
• Advising on matters of representation and authorizations in terms of signing rental agreements.
• Interpretation of commonly applicable law in the scope of events related to the via rental agreement signed via the Rendin platform.
• Advice on annexing the rental agreement or creating the content of the settlement to the rental agreement.

• Providing legal advice for platform users who are not the parties to an active rental agreement or on the scope unrelated to the signed rental agreement or the rental agreement that the parties intend to sign via the Rendin platform.

3. Customer Support assistance in problem-solving and mediation 

Included in the service:

• Providing the parties with advice and possible solution scenarios, including mitigating the conflict and instructing on the rights and obligations of each party to the rental agreement.
• Indicating and pointing out appropriate document templates on the Rendin platform (e.g. payment reminders).
• Providing general guidance on how to fill in the document templates.

• Filling in document templates for the rental agreement parties.
• Exchanging documents between the parties (e.g. sending requests for payments from the landlord to the tenant).

4. Analyses and legal advice in problem-solving and mediation

• Providing the parties with advice and possible solution scenarios, including conflict mitigating and instructing on the rights and obligations of each rental agreement party (if the Customer Support and Sales Department advice is insufficient).

5. Legal assistance in preparing reminders and warnings 

• Preparing reminders and warnings drafts in case of problems for which no templates have been created and are available on the Rendin website.

• Filling in reminders and warnings drafts with the data that should have been provided by the landlord (e.g. the final claim amount, title of the document confirming the claim) if this data is not provided to Rendin during or before the document creation.
• Exchanging documents between the parties (e.g. sending payment request from the landlord to the tenant)

6. Legal assistance with the termination process - investigation, documents, and process advice and support

• Advising whether, based on the evidence and documents as well as information provided by the party, the rental agreement can be terminated before the expiry due to breaches by the other party.
• Preparing agreement termination templates or indicating and pointing out an appropriate termination template on the Rendin platform (if available online).
• Informing about the consequences of failure to terminate the rental agreement in the context of Rendin's protection terms (surety bond & Rendin services Terms & Conditions).

• Filling in the termination template with the data that should have been provided by the party (e.g. precise indication of the property handover time) if this data is not provided to Rendin during or before the document creation.
• Exchanging documents between the parties (e.g. sending rental agreement termination notices).

7. Eviction process management for the occasional and institutional rental

• Preparing a template of notice to vacate the property with a warning about the legal consequences.
• Preparing detailed guidance on filing a motion for an enforcement clause for the tenant's notarized declaration of submission to enforcement to the court and preparing the motion itself.
• Preparing a motion to the bailiff regarding the tenant's eviction with detailed guidance on filing the motion.
• Coordinating the eviction process and contacting the bailiff as well as exchanging correspondence - at the landlord's request, after granting a power of attorney and providing stamp duty payment.

• Sending court or bailiff motions on behalf of the landlord.

8. Eviction process guidance and advice for regular rental agreements

• General advisory about the necessary legal steps regarding the court and the bailiff to evict the tenant.
• Preparing a notice to vacate the dwelling template with a warning about the possible legal steps (court and bailiff).

• Preparing eviction lawsuits or representing the landlord in the court or bailiff proceedings.